Get in Touch With Us

This page explains how to contact the Sites Not On Gamstop editorial team, what we can help with and, just as importantly, what we can't. We publish research-based guides to casinos not on GamStop for UK readers. We are a comparison site, not a casino, so we can't access your casino account or change a decision a casino has made.

Where to send your message

No email address, phone number or contact form has been supplied for this page, so we haven't listed one here. Please use the contact route shown in the site header or footer of asfptraining.org.uk. If none is displayed at the time you read this, the site may be in the middle of an update, so try again later.

Include the following so we can act on your message quickly:

• The page address or title you are writing about.
• The specific statement, figure or offer you are questioning.
• Where you found conflicting information, such as the casino's own terms page, with the date you viewed it.
• Whether you'd like a reply, and how.

Please don't send passwords, full card numbers or identity documents. We never need them.

What we can help with

• Corrections. Bonus terms, wagering requirements, payment options and withdrawal limits change often. If a detail on one of our pages no longer matches what a casino publishes, tell us and we will re-check it against the casino's own terms.
• Questions about our reviews. If you'd like to know why a casino is ranked where it is, we can explain how we assess offers. Rankings are editorial, and commission does not buy position.
• Suggestions. Topics you'd like covered, from RTP and volatility to KYC checks or sports betting terms.
• Business or editorial enquiries. Introduce your organisation and say what you have in mind. Any commercial relationship would not affect how casinos are ranked.

What we can't do

We can't resolve a dispute with a casino, release a withdrawal, reopen a closed account, reverse a bonus forfeiture or confirm what happened to your money. We haven't tested casino accounts or withdrawals, so we can't judge an individual case. Our pages summarise researched information and casino advertising, and we can't guarantee any outcome.

If you have a problem with a casino

1. Gather your evidence: account details, transaction dates, screenshots and the bonus terms that applied when you claimed.
2. Contact the casino's customer support in writing, so there is a record, and ask for a reference number.
3. If that fails, use the casino's formal complaints procedure, if one is published.
4. Check which licence the casino says it holds. Then check whether that licensing body offers a dispute route. Overseas licences often give UK players less recourse than the UK Gambling Commission does for licensed operators.

It helps to know the risk in advance. Casinos outside GamStop generally aren't licensed by the UK Gambling Commission, so UK complaint routes and protections may not apply. You can read more in our guide to trusted non GamStop casinos in the UK.

Getting support for gambling

If gambling is causing you or someone close to you harm, please speak to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. Check GamCare's website for current opening details. GAMSTOP lets people in Great Britain self-exclude from UK-licensed sites. Deposit and loss limits, and gambling blocking software, are further options. If you have chosen to self-exclude, sites outside the scheme work against that decision.

Gambling is for adults aged 18 and over. It should be treated as paid entertainment, never as income or a way out of money worries.

What to expect after you write

A person reads each message. We don't publish a guaranteed reply time, so please allow a few working days. Where you've found an error, we verify it against the casino's current terms and update the page. Facts on our pages carry a check date, and this page's details were last verified on 29 September 2026.

Before you write: quick checks

Many questions can be answered without contacting us. Bonus terms usually sit on the casino's promotions and terms pages, and payment details in its cashier or banking section. Look for wagering requirements, maximum bet limits, expiry dates and cashout caps. Confirm whether GBP accounts are supported, since currency conversion fees may apply if not. Availability can differ for British customers, so verify it rather than assuming.